For all the Complains and problems, you can inform us by email at info@greenways.gr or call us at +30 28310 72440 . We will not accept any complaints received after the drop-off date.

FREQUENTLY ASKED QUESTIONS

Q: 5. Have a question that is not listed here?

Please email us at info@greenways.gr , and we will respond to your query as soon as possible.

Q: 6. When the 20% of my deposit not be returned?

Non-Show: In case of not showing up for our rental appointment, the 20% deposit can't be refunded. Cancel Flight: The 20% deposit is not refunded if your flight is canceled.

Answers about collection and reservations

1. How to pick up a car from Heraklion Airport?

Our station at the Heraklion airport is located right opposite the arrivals terminal.

Please come to find us there to pick up your rental car. Our staff will be there to welcome you.

The directions for our Car Rental Spot: Click Here

2. How to pick up a car from Chania Airport?

For Chania Airport, we offer a meet at greet service. A member of our staff will be waiting for you in the arrivals hall holding a sign with your name.

3. How to pick up a car from Heraklion or Chania Port?

A member of our staff will be waiting for you right outside the ferry, holding a sign with your name written on it so that you can recognize them.

4. Complaints?

For all the Complains and problems, you can inform us by email at [email protected] or call us at +30 28310 72440. We will not accept any complaints received after the drop-off date.

5. Have a question that is not listed here?

Please email us at [email protected], and we will respond to your query as soon as possible.

6. When the 20% of my deposit not be returned?

Non-Show: In case of not showing up for our rental appointment, the 20% deposit can't be refunded.
Cancel Flight: The 20% deposit is not refunded if your flight is canceled.

Find answers about collecting your car at Crete airports and ports, contacting Greenways and reservation questions. Begin with the question that relates to your own trip and keep the specific instructions agreed with the team available when travelling. These details help you connect the general information with your own collection arrangements.

For arrival planning, read the Heraklion Airport and Chania Airport pages. If you arrive by ferry, provide the sailing details and request a precise meeting point before travelling. Airport and port arrangements use different instructions.

For individual clarification, use the contact details. For an existing reservation, submit a review or change request with its details so the team can check your updated needs.